Shipping Policy

1. General
   Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
   
   2. Shipping Costs
   Shipping costs are calculated during checkout based on payment method, products and destination of the items in the order. Payment for shipping will be collected with the purchase.This price will be the final price for shipping cost to the customer.
   
   3. Returns
   3.1 Return Due To Change Of Mind
   Liger will happily accept returns due to change of mind as long as a request to return is received by us within 3 days of receipt of item and are returned to us in original packaging, unused and in resalable condition.
   Once returns are received and accepted, refunds will be processed to your Account. We will notify you once this has been completed through email.
   
   3. Delivery Terms

3.1 Transit time
Our orders usually take 3 - 7 working days to be delivered. (Dispatch time: 1 working day. Transit time: 3 - 7 working days).

3.2 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday - Saturday during standard business hours, except on national and regional holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

3.4 Items Out of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.

3.5 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

6. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

7. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.

8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

10. Customer service
For all customer service enquiries, please email us at
info@ligerclothing.com